Suppose a customer demands a refund for a product that's outside of the return policy at Ping Identity. What would be your next steps?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Problem Solving question

Problem Solving questions are designed to test your analytical abilities and how you approach complex tasks. Demonstrate your logical thinking and creativity in crafting solutions to challenging issues.

Here's a Hint

Balance policy adherence with customer satisfaction. Consider the customer relationship value and potential exceptions while maintaining company standards.